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At Auralyn, we want your shopping experience to be simple, clear and reassuring.
This policy explains our payment, returns, exchanges and refund processes.
Auralyn may accept payment methods displayed during checkout, which may include:
Available payment options may change from time to time.
Your selected payment method will be charged at the time your order is processed, subject to the payment provider's terms.
Payments are processed using secure payment technology provided by our nominated payment providers.
Auralyn does not normally have access to or store your complete payment card details where those details are handled directly by the payment provider.
If a payment is declined, please check:
If you continue to experience problems, please contact your bank/payment provider or Auralyn customer support.
We make reasonable efforts to ensure that website pricing is accurate.
If an obvious pricing error occurs, we may contact you before fulfilling the order.
If the order is cancelled because of an obvious pricing error and payment has already been taken, the amount paid will be refunded.
Australian businesses are required to communicate prices clearly and accurately and must not mislead consumers about pricing. (ACCC)
Our change-of-mind return policy is:
[INSERT FINAL BUSINESS POLICY — e.g. whether unopened products can be returned within a specified number of days.]
For hygiene and product-safety reasons, Auralyn may restrict change-of-mind returns for products that have been opened or used, subject to applicable consumer law.
Please contact us before returning any product.
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
We will assess the issue and provide an appropriate resolution.
If you receive:
please contact us with your order number and details of the issue.
We will investigate and, where appropriate, arrange a replacement, refund or other suitable remedy.
If a product has a fault or does not meet applicable consumer guarantees, please contact us.
Depending on the circumstances, you may be entitled to a:
Australian Consumer Law consumer guarantees apply automatically to qualifying goods and cannot be excluded by a business policy. (ACCC)
Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. (ACCC)
For health, hygiene and product-safety reasons, Auralyn may not accept change-of-mind returns of products that have been opened or used.
This does not affect your rights under the Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.
Once an approved refund has been authorised, the refund will generally be made to the original payment method where reasonably possible.
The time for funds to appear in your account may depend on your bank or payment provider.
Where a return is due to a confirmed product fault, incorrect item or another circumstance requiring a remedy under Australian Consumer Law, Auralyn will handle applicable return costs in accordance with the law.
For approved change-of-mind returns, shipping costs will be handled according to our applicable return conditions.
Please contact:
Auralyn Customer Care
Email: [Returns Email Address]
Include:
Please wait for return instructions before sending products back.
Where an exchange is available, we will confirm the process with you.
If the requested replacement product is unavailable, an alternative remedy may be offered.
AURALYN
Email: [Email Address]
Phone: [Phone Number]
Address: [Australian Business Address]