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Privacy Policy

Last Updated:

At Auralyn, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, subscribe to our communications or otherwise interact with us.

Auralyn is an Australian wellness brand inspired by Ayurvedic traditions and created for modern everyday living.

1. Information We Collect

Depending on how you interact with Auralyn, we may collect:

Personal Information

  • Full name
  • Email address
  • Telephone/mobile number
  • Billing address
  • Shipping/delivery address
  • Order details
  • Customer service enquiries
  • Account information, where applicable

Transaction Information

When you purchase from us, we may collect information relating to:

  • Products purchased
  • Order number
  • Order value
  • Delivery details
  • Payment status

Payment card details are generally processed by our third-party payment provider and are not stored directly by Auralyn unless expressly stated.

Website & Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interaction information
  • Referring website
  • Date and time of visits

We may collect this information through cookies, analytics tools and similar technologies.

2. How We Collect Information

We may collect information when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us
  • Submit an enquiry
  • Participate in promotions or competitions
  • Browse or interact with our website
  • Communicate with our customer support team

Where reasonably possible, we collect personal information directly from you.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery
  • Process payments
  • Provide customer support
  • Respond to enquiries
  • Manage your customer account
  • Send order and transaction updates
  • Send newsletters and marketing communications where permitted
  • Improve our website, products and services
  • Understand website usage and customer preferences
  • Prevent fraud, misuse or unauthorised activity
  • Meet legal and regulatory obligations

We will not use your information for purposes that are unrelated to our business activities without an appropriate basis for doing so.

4. Marketing Communications

If you subscribe to Auralyn communications, we may send you information about:

  • New products
  • Product launches
  • Special offers
  • Auralyn rituals and wellness content
  • Brand updates
  • Promotions

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

5. Sharing Personal Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Payment service providers
  • Shipping and delivery providers
  • Website hosting providers
  • Ecommerce technology providers
  • Email and marketing platforms
  • Analytics providers
  • IT and technical service providers
  • Professional advisers where required

We only share information where reasonably necessary for the relevant business purpose or where required or authorised by law.

6. Overseas Service Providers

Some of our technology, payment, hosting, analytics or marketing providers may operate outside Australia.

Where personal information is disclosed to overseas recipients, Auralyn will take reasonable steps to manage those disclosures in accordance with applicable privacy requirements.

Our actual overseas recipients and countries should be listed here once the final website technology stack and service providers have been confirmed.

7. How We Protect Your Information

We take reasonable steps to protect personal information against:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Modification
  • Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Access and Correction

You may contact us to request access to personal information we hold about you or request that inaccurate information be corrected.

Please contact:

Auralyn
Email: [Privacy Email Address]
Address: [Business Address]

We may need to verify your identity before processing an access or correction request.

9. Privacy Complaints

If you believe Auralyn has handled your personal information inappropriately, please contact us first.

Privacy Contact:
Email: [Privacy Email Address]

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

The OAIC's APP guidance states that an APP Privacy Policy should explain how individuals can access/correct their information and make privacy complaints. (OAIC)

10. Cookies

Auralyn uses cookies and similar technologies to help operate, secure and improve our website.

For more information, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The updated version will be published on this page with a revised Last Updated date.

12. Contact Us

For privacy-related questions, please contact:

AURALYN
Email: [Email Address]
Phone: [Phone Number]
Address: [Australian Business Address]