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HELP & GUIDANCE

Frequently Asked Questions

Everything you need to know about Auralyn products, orders, delivery and your everyday rituals.

Auralyn is a wellness and self-care brand created around simple, thoughtful rituals for everyday living. Our range brings together skincare, bath, body and other personal care essentials designed to make everyday moments feel more intentional.

Start with the ritual that you would like to enhance. Browse our Face & Body, Bath & Body, Hair & Scalp and Lip Care collections to find products suited to your routine. If you need help, our support team is happy to guide you.

Each product has its own recommended directions for use. Please refer to the product page and packaging for specific instructions, ingredients and usage information.

Browse our products, select the items you would like to purchase and add them to your cart. When you're ready, proceed to checkout, enter your delivery information, choose your payment method and place your order.

Once your order has been dispatched, you will receive shipping information with the available tracking details. You can also visit our Track Order page to check your order status.

Delivery timelines can vary depending on your location and the delivery service used. Your estimated delivery information will be provided during the order and shipping process.

Shipping availability and charges depend on your order value and delivery location. The applicable shipping charge, if any, will be shown before you complete your purchase.

Returns and exchanges are subject to our applicable return policy. Please review our Returns & Refunds information before requesting a return.

Please contact our support team as soon as possible with your order number and relevant photographs of the package and product. Our team will review the issue and guide you through the next steps.

Available payment methods will be shown during checkout. Depending on your location and order, these may include online payment options and Cash on Delivery.
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